Terms of Service

Effective Date: March 27, 2026 Last Updated: March 27, 2026

1. Agreement to Terms

These Terms of Service (the "Terms") constitute a legally binding agreement between you ("you" or "your") and Kaltro, operated by Kareem Barhoumi ("Kaltro," "we," "us," or "our"). These Terms govern your access to and use of the Kaltro mobile application (the "App"), the website located at kaltro.com (the "Website"), and all related services, features, content, and functionality (collectively, the "Services").

By creating an account, accessing, or using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Services.

We reserve the right to modify these Terms at any time. Material changes will be communicated through the App, by email, or by posting the revised Terms on the Website at least thirty (30) days before they take effect, unless a shorter notice period is required by law or necessary to address a security or legal issue. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and delete your account.

2. Eligibility

2.1 Age Requirements

You must be at least thirteen (13) years of age to use the Services. If you are between 13 and 18 years of age (or the age of legal majority in your jurisdiction), you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

If you are between 13 and 16 years old and located in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, you must have verifiable parental or guardian consent before using the Services.

We do not knowingly collect personal information from children under 13. If we learn that a child under 13 has created an account or provided personal information without verifiable parental consent, we will take steps to delete the account and associated data as quickly as practicable.

2.2 Account Eligibility

By creating an account, you represent and warrant that:

You are at least 13 years of age (or have parental/guardian consent as described above).
You have the legal capacity to enter into a binding contract in your jurisdiction.
You will provide accurate, current, and complete information during registration and will keep your account information up to date.
You are not prohibited from using the Services under any applicable law.
You have not been previously suspended or removed from the Services.

3. Account Registration and Security

3.1 Account Creation

To access most features of the Services, you must create an account by providing a valid email address and password. You may also join a waitlist before account creation by providing your email address.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to:

Choose a strong, unique password that you do not use for other services.
Not share your account credentials with any third party.
Notify us immediately at team@kaltro.com if you suspect any unauthorized access to or use of your account.
Accept full responsibility for all activities that occur under your account, whether or not authorized by you.

We are not liable for any loss or damage arising from your failure to secure your account credentials.

3.3 One Account Per Person

Each individual may maintain only one account. Creating multiple accounts to circumvent restrictions, abuse free trials, exploit promotional offers, or evade enforcement actions is prohibited and may result in termination of all associated accounts.

4. The Services

4.1 Description of the Services

Kaltro is an AI-assisted nutrition platform for iOS that provides the following features:

Food Logging: Log meals via text, voice, photos, barcodes, or multimodal AI input. The App resolves food entries into calories, macronutrients, and micronutrient data.
Tracker: A daily dashboard displaying progress toward nutritional goals, meal timelines, macro/micronutrient tracking, and streaks.
Insights: Personalized nutritional intelligence including body-system support analysis, nutrition scores, trends, opportunities, and wins based on your logged data.
Meal Planning: AI-generated meal plans, recipes, and grocery lists tailored to your goals and preferences.
Coach: An AI-powered nutritional coaching feature providing conversational, visual guidance based on your data. The Coach may also generate proactive insights and weekly summaries.
Supplement Tracking: Track supplement intake, dosing, and schedules.
Weight Tracking: Log and track body weight over time.

4.2 Service Availability

We strive to make the Services available at all times, but we do not guarantee uninterrupted, timely, secure, or error-free operation. The Services may be temporarily unavailable due to maintenance, updates, server failures, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue all or any part of the Services at any time, with or without notice. We will make commercially reasonable efforts to provide advance notice of material changes or discontinuation. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

4.3 App Gate and Maintenance

The App includes a status-checking mechanism that may display a maintenance or service-blocked screen when necessary for operational, security, or compliance reasons. During such periods, access to some or all features may be temporarily restricted.

5. Subscriptions and Payments

5.1 Free and Paid Plans

Kaltro offers a free version of the App with limited access to certain AI-powered and premium features, and a paid subscription called "Kaltro Pro."

Kaltro Pro is available at the following prices:

Monthly: $12.99 per month
Yearly: $119.99 per year

Prices may vary by country, currency, applicable taxes, or app store pricing tiers. The actual price displayed to you in the applicable app store at the time of purchase shall control.

5.2 Free Trials

New eligible users may be offered a seven (7) day free trial on the yearly Kaltro Pro subscription only. The free trial does not apply to the monthly subscription unless explicitly stated in the App at the time of purchase.

Eligibility for any free trial, introductory offer, or promotional offer is determined by the applicable app store platform (Apple App Store or Google Play) and may depend on whether you have previously used a trial or introductory offer for the same subscription group or account.

If you start a free trial, you will receive immediate access to Pro features. Unless you cancel before the trial period ends, your subscription will automatically convert into the selected paid yearly subscription and you will be charged the applicable yearly price through your Apple App Store or Google Play account. By starting a free trial, you authorize the applicable app store to charge your payment method at the end of the trial unless canceled in advance.

Free trials and introductory offers are intended for genuine first-time evaluation of the subscription and may not be available to all users. We reserve the right to deny, limit, revoke, or modify access to any trial, discount, or promotional offer in cases of abuse, fraud, misuse, repeated trial creation, or where permitted by law or app store policy.

5.3 Automatic Renewal

All subscriptions automatically renew unless canceled at least twenty-four (24) hours before the end of the current billing period, or as otherwise required by the policies of the applicable app store. Upon renewal, your account will be charged at the then-current subscription rate.

5.4 Payment Processing

Your subscription renewal, billing, cancellation, refunds, and payment processing are handled entirely by Apple (via the App Store) or Google (via Google Play), depending on where you purchased your subscription. Kaltro does not directly process payments or store payment card information.

You can manage or cancel your subscription at any time through your App Store or Google Play account settings.

5.5 Price Changes

We may change subscription prices or subscription features from time to time to the extent permitted by applicable law and app store rules. Any pricing changes will apply only after notice and as allowed by the applicable platform's subscription rules. Price changes will not affect active subscription periods that have already been paid for.

5.6 Cancellation and Downgrade

If your Pro subscription ends, expires, or is canceled, your access to Pro-only features will end at the conclusion of the active billing period or trial period. After cancellation or expiration, your account will continue on the free version of Kaltro, subject to the feature limitations applicable to free users. Your data will remain accessible.

5.7 Failed Payments

If your payment cannot be successfully completed, your Pro subscription may be suspended, downgraded, or canceled by the applicable app store or by us as permitted by law and platform rules.

5.8 Refunds

Except where required by applicable law or the applicable app store's refund policy, all subscription charges are non-refundable once billed. Refund requests are generally handled by the platform through which the purchase was made (Apple App Store or Google Play). We are not obligated to provide refunds or credits for partially used subscription periods.

5.9 Usage Limits and Fair Use

We may place usage limits, feature caps, fair use limits, or access restrictions on free accounts, trial accounts, or paid accounts in order to prevent abuse, manage platform costs (including AI processing costs), maintain service quality, or comply with technical limitations. We reserve the right to modify, add, remove, suspend, or limit features included in the free or paid plans at any time, provided that any material reduction in functionality of a paid plan during an active paid period will be handled in accordance with applicable law and platform requirements.

6. User Content and Conduct

6.1 User Content

"User Content" means any data, text, images, photos, voice recordings, documents, files, feedback, suggestions, or other materials that you submit, upload, transmit, or make available through the Services. This includes but is not limited to food log entries, meal photos, voice recordings, Coach messages, uploaded documents (such as lab reports), recipes, grocery lists, profile information, and any content you share with other users.

6.2 Ownership of User Content

You retain all ownership rights in your User Content. By submitting User Content to the Services, you grant Kaltro a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, process, adapt, modify, transmit, display, and distribute your User Content solely for the purposes of:

Operating, providing, improving, and maintaining the Services.
Processing your data through AI services to deliver features you have requested (food parsing, Coach responses, insights, meal plans, etc.).
Generating de-identified or aggregated data for analytics and service improvement.
Displaying your content back to you and, where you have opted into sharing features, to other users you designate.

This license continues for as long as your User Content is stored on our systems and terminates when your User Content is deleted from our active systems (subject to reasonable backup retention periods as described in our Privacy Policy).

6.3 Shared Content

If you choose to share content through the Services (such as sharing recipes, achievements, or meal logs with other users), you acknowledge that such shared content may be visible to the recipients you designate. You are solely responsible for what you choose to share and with whom. Once shared, recipients may have viewed or saved a copy of shared content, and Kaltro cannot guarantee retrieval or deletion of content that has already been accessed by other users.

6.4 Prohibited Conduct

You agree not to, and will not assist, encourage, or enable any third party to:

Use the Services for any unlawful purpose or in violation of any applicable law or regulation.
Impersonate any person or entity or misrepresent your affiliation with any person or entity.
Submit false, misleading, or fraudulent information.
Interfere with, disrupt, or place an undue burden on the Services or any server, network, or system connected to the Services.
Attempt to gain unauthorized access to the Services, other accounts, computer systems, or networks connected to the Services.
Use any automated means (bots, scrapers, crawlers, spiders) to access, collect data from, or interact with the Services without our prior written consent.
Reverse engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent permitted by applicable law.
Copy, modify, distribute, sell, lease, sublicense, or create derivative works of the App or any part thereof.
Remove, alter, or obscure any proprietary notices, labels, or marks on the App.
Use the Services to transmit any viruses, malware, or other harmful code.
Use the Services to harass, threaten, defame, or violate the rights of any other person.
Abuse free trials, promotional offers, or referral programs, including by creating multiple accounts.
Circumvent or attempt to circumvent any usage limits, feature restrictions, rate limits, or access controls.
Use the Services in any manner that could damage, disable, overburden, or impair the Services.
Use the Coach or AI features to generate content that is illegal, harmful, misleading, or that violates any third party's rights.
Upload documents or content to the Coach that you do not have the right to share or that contain illegal material.

6.5 Monitoring and Enforcement

We reserve the right, but have no obligation, to monitor User Content and use of the Services. We may, in our sole discretion, remove or disable access to any User Content that violates these Terms, and we may suspend or terminate accounts that violate these Terms, without prior notice and without liability.

7. AI-Powered Features

7.1 Nature of AI Features

The Services use artificial intelligence extensively, including for food parsing, nutritional estimation, Coach conversations, meal plan generation, body-system analysis, voice transcription, image generation, proactive insights, and weekly summaries. AI features are powered by third-party AI models (primarily OpenAI) via API integration.

7.2 AI Outputs Are Not Guaranteed

AI-generated content, including nutritional estimates, Coach responses, insights, meal plans, body-system analyses, and any other AI output, is provided on an "as is" basis and may contain errors, omissions, or inaccuracies. You acknowledge and agree that:

AI nutritional estimates are approximations and may not reflect the actual nutritional content of your food.
Confidence scores, where provided, indicate the model's self-assessed certainty, not objective accuracy.
The Coach is an AI system, not a licensed dietitian, nutritionist, physician, or health care provider.
AI-generated meal plans and recipes may not account for all individual health conditions, allergies, drug interactions, or dietary needs.
AI responses may occasionally be incomplete, irrelevant, or contextually inappropriate.

You use AI-generated information entirely at your own risk. Kaltro does not warrant the accuracy, completeness, reliability, suitability, or safety of any AI output.

7.3 Not Medical Advice

THE SERVICES, INCLUDING ALL AI-POWERED FEATURES, DO NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. The information provided through the Services is for general wellness and nutritional awareness purposes only. You should always consult a qualified health professional before:

Making changes to your diet based on AI-generated recommendations.
Modifying supplement intake based on Coach suggestions.
Relying on body-system analyses or nutritional insights for health decisions.
Using any information from the Services to manage, treat, or diagnose any medical condition.

The medical disclaimer banners displayed in the App are integral to these Terms.

7.4 AI Data Processing

Your data is processed by third-party AI services to deliver the features described above. Under our contractual arrangements with our AI providers, your data submitted via API is not used to train or improve third-party AI models. For full details on AI data handling, see Section 12 of our Privacy Policy.

7.5 AI Feature Changes

AI features may change over time as underlying models are updated, replaced, or improved. We do not guarantee that AI outputs will be consistent across model versions. We reserve the right to change, update, or replace AI models or providers at any time without notice.

8. Intellectual Property

8.1 Our Intellectual Property

The Services, including the App, Website, and all content, features, functionality, software, code, design, text, graphics, logos, icons, images, audio, video, data compilations, and the arrangement thereof, are owned by Kaltro or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.

"Kaltro," the Kaltro logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Kaltro or its affiliates. You may not use such marks without our prior written permission.

8.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to download, install, and use the App on Apple-branded devices that you own or control, solely for your personal, non-commercial use, in accordance with these Terms and the Apple App Store Terms and Conditions (the "Usage Rules").

This license does not include the right to:

Sublicense, sell, resell, transfer, assign, distribute, or make available the App to any third party.
Modify, adapt, translate, or create derivative works of the App.
Reverse engineer, disassemble, decompile, or attempt to derive the source code of the App, except to the extent expressly permitted by applicable law.
Remove, alter, or obscure any proprietary notices in the App.
Use the App for any commercial, competitive, or benchmarking purpose.

8.3 Feedback

If you provide us with any feedback, suggestions, ideas, or improvements regarding the Services ("Feedback"), you assign to us all right, title, and interest in such Feedback. We are free to use, incorporate, modify, and commercialize Feedback without any obligation, compensation, or attribution to you. You waive any "moral rights" in such Feedback to the extent permitted by applicable law.

8.4 DMCA and Intellectual Property Complaints

If you believe that content on the Services infringes your intellectual property rights, please contact us at team@kaltro.com with the following information:

A description of the copyrighted work or other intellectual property you claim has been infringed.
A description of where the allegedly infringing material is located within the Services.
Your contact information (name, address, telephone number, email address).
A statement that you have a good faith belief that the use is not authorized by the rights owner, its agent, or the law.
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights owner or authorized to act on the rights owner's behalf.
Your physical or electronic signature.

9. Third-Party Services and Content

9.1 Third-Party APIs and Services

The Services integrate with third-party services, including but not limited to Supabase (infrastructure), OpenAI (AI processing), USDA FoodData Central (nutritional data), Open Food Facts (barcode lookup), UPC Item DB (barcode lookup), and Apple (push notifications, on-device processing). Your use of these third-party services is subject to their respective terms and privacy policies.

9.2 Nutritional Data Accuracy

Nutritional information displayed in the Services is sourced from third-party databases, AI estimates, user input, and publicly available data. We do not guarantee the accuracy, completeness, or currency of any nutritional data. Nutritional values may vary based on preparation methods, portion sizes, regional product variations, and other factors. You should verify nutritional information independently if accuracy is critical to your health or dietary needs.

9.3 Third-Party Links

The Services may contain links to third-party websites or resources. These links are provided for your convenience only. We do not endorse, control, or assume responsibility for any third-party content, products, services, or practices. Your interactions with third-party websites are governed by their terms and policies.

10. Data Export and Account Deletion

10.1 Data Export

You may export your personal data at any time through Profile > Export Data in the App. The export generates a JSON file on your device containing your profile, food logs, weight history, supplement data, meal plans, grocery lists, recipes, Coach data, and achievements. For details on data export, see our Privacy Policy.

10.2 Account Deletion

You may delete your account at any time through Profile > Delete Account in the App. Upon confirmed deletion:

Your account will be deactivated and your access to the Services will cease.
We will delete or anonymize your personal data from our active systems, including your authentication record, database records, and stored files.
Please allow up to thirty (30) days for complete deletion from all active systems.
Residual copies may persist in archived backups for up to ninety (90) additional days before being permanently purged.
Certain information may be retained where required by law, to resolve disputes, or to enforce these Terms.
Deletion of your account does not entitle you to a refund for any unused portion of a paid subscription period.

10.3 Effect of Termination on Data

Upon termination or deletion of your account, your license to use the Services terminates immediately. We have no obligation to maintain or provide your data after account deletion, except as required by applicable law. You are responsible for exporting any data you wish to retain before deleting your account.

11. Disclaimers

11.1 "As Is" and "As Available"

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, KALTRO HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE SERVICES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO:

THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT.
ANY WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
ANY WARRANTY REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT, DATA, OR INFORMATION PROVIDED THROUGH THE SERVICES, INCLUDING AI-GENERATED CONTENT.
ANY WARRANTY THAT DEFECTS WILL BE CORRECTED.
ANY WARRANTY ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE.

NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY KALTRO OR ITS REPRESENTATIVES SHALL CREATE A WARRANTY.

11.2 Not a Medical Device or Service

KALTRO IS NOT A MEDICAL DEVICE AND IS NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE OR MEDICAL CONDITION. The Services are intended for general wellness and nutritional awareness purposes only. Kaltro is not a covered entity or business associate under HIPAA. The Services do not create a provider-patient, dietitian-client, or any other professional-client relationship.

11.3 Nutritional and Health Disclaimers

Calorie, macronutrient, and micronutrient data displayed in the Services are estimates and may be inaccurate.
TDEE (Total Daily Energy Expenditure) calculations are based on generalized formulas and your self-reported data; actual energy expenditure may differ significantly.
Body-system support analyses and nutrition scores are AI-generated interpretations, not clinical assessments.
Supplement information provided through the Services is for tracking purposes and does not constitute a recommendation or endorsement.
Meal plans and recipes generated by the AI may not account for all allergies, intolerances, medical conditions, or drug interactions.

YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SERVICES AND ANY DIETARY, NUTRITIONAL, OR HEALTH-RELATED DECISIONS YOU MAKE BASED ON INFORMATION PROVIDED THROUGH THE SERVICES.

11.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer. In such jurisdictions, the above exclusions and limitations shall apply to the fullest extent permitted by applicable law. If you are a consumer in the EEA, UK, or Australia, nothing in these Terms affects your statutory rights that cannot be waived or limited by contract.

12. Limitation of Liability

12.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KALTRO, ITS OPERATOR KAREEM BARHOUMI, OR ANY OF ITS AFFILIATES, LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OR REPRESENTATIVES BE LIABLE FOR:

ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, BUSINESS INTERRUPTION, OR OTHER INTANGIBLE LOSSES.
ANY DAMAGES ARISING FROM OR RELATED TO:
- Your access to, use of, or inability to access or use the Services.
- Any conduct or content of any third party on or through the Services.
- Any content obtained from the Services, including AI-generated content.
- Unauthorized access, use, or alteration of your data or transmissions.
- Any health-related decisions, dietary changes, supplement use, or lifestyle modifications you make based on information provided through the Services.
- Any errors, inaccuracies, or omissions in nutritional data, AI outputs, or other content.
- Any interruption, suspension, or termination of the Services.
- Any bugs, viruses, or other harmful code transmitted through the Services.

THIS EXCLUSION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE), EVEN IF KALTRO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

12.2 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF KALTRO AND ITS OPERATOR, KAREEM BARHOUMI, FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU HAVE PAID TO KALTRO IN SUBSCRIPTION FEES DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100.00).

12.3 Basis of the Bargain

You acknowledge and agree that the disclaimers and limitations of liability set forth in these Terms reflect a reasonable and fair allocation of risk between you and Kaltro, and that these limitations form an essential basis of the bargain between you and Kaltro. Kaltro would not be able to provide the Services to you on an economically reasonable basis without these limitations.

12.4 Jurisdictional Limitations

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages or the limitation of liability for personal injury. In such jurisdictions, Kaltro's liability shall be limited to the maximum extent permitted by applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Kaltro, Kareem Barhoumi, and their respective affiliates, licensors, service providers, and their respective officers, directors, employees, agents, and representatives (the "Indemnified Parties") from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney's fees and court costs) arising from or relating to:

Your use of or access to the Services.
Your User Content.
Your violation of these Terms.
Your violation of any applicable law or regulation.
Your violation of any third-party right, including any intellectual property, privacy, publicity, or other proprietary right.
Any claim that your User Content or use of the Services caused damage to a third party.
Any health-related claim arising from your reliance on information provided through the Services.
Any dispute between you and any other user of the Services.

This indemnification obligation shall survive the termination of these Terms and your use of the Services.

14. Dispute Resolution and Governing Law

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles, except where superseded by mandatory local law (such as GDPR for EEA residents or mandatory consumer protection laws in your jurisdiction of residence).

14.2 Mandatory Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

You and Kaltro agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Kaltro (collectively, "Disputes") shall be resolved exclusively through final and binding arbitration, rather than in court, except as set forth below.

Arbitration shall be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, which are available at www.adr.org. The arbitration shall take place in the State of Delaware, United States, or remotely (by videoconference, telephone, or based on written submissions) at the mutual agreement of the parties or as determined by the arbitrator.

14.3 Exceptions to Arbitration

Notwithstanding the above, either party may:

Bring an individual action in small claims court for Disputes within the court's jurisdictional limits.
Seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or data security obligations.

14.4 Class Action Waiver

YOU AND KALTRO AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If for any reason a Dispute proceeds in court rather than arbitration, you and Kaltro each waive any right to a jury trial. If any court or arbitrator determines that this class action waiver is void or unenforceable for any reason, or that an arbitration can proceed on a class basis, then the arbitration provision in Section 14.2 shall be deemed null and void in its entirety, and the parties shall be deemed to have not agreed to arbitrate Disputes.

14.5 30-Day Opt-Out Right

You have the right to opt out of the mandatory arbitration and class action waiver provisions of this Section 14 by sending written notice of your decision to opt out to team@kaltro.com within thirty (30) days of first accepting these Terms. Your notice must include your name, email address associated with your Kaltro account, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Kaltro will be required to arbitrate, but all other provisions of these Terms will remain in effect.

14.6 Statute of Limitations

To the extent permitted by applicable law, any claim or cause of action arising out of or relating to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose. Otherwise, such claim or cause of action is permanently barred. This limitations period does not apply to claims where a shorter or longer limitations period is mandated by applicable law that cannot be contractually modified.

14.7 EEA/UK Users

If you are a consumer residing in the EEA or UK, the mandatory arbitration and class action waiver provisions of this Section 14 do not affect your right to bring proceedings before a competent court in your country of residence or to lodge a complaint with a supervisory authority. Mandatory consumer protection laws of your jurisdiction of residence shall apply regardless of the governing law chosen in Section 14.1.

15. Termination

15.1 Termination by You

You may terminate these Terms at any time by deleting your account through the App (Profile > Delete Account) or by contacting us at team@kaltro.com. Termination does not entitle you to a refund of any prepaid subscription fees.

15.2 Termination by Us

We may suspend or terminate your account and access to the Services, in whole or in part, at any time and for any reason, including but not limited to:

Violation of these Terms or any applicable law.
Conduct that we determine, in our sole discretion, is harmful to other users, third parties, or Kaltro.
Fraudulent, abusive, or unlawful activity.
Extended periods of inactivity (after providing reasonable notice).
Upon request by law enforcement or government authorities.
Technical or security concerns.
Discontinuation of the Services.

We will make reasonable efforts to notify you prior to or promptly after termination, except where prohibited by law or where notice could compromise security.

15.3 Effect of Termination

Upon termination:

Your right to use the Services ceases immediately.
Sections 6.2 (license to User Content for processing/deletion), 8 (Intellectual Property), 11 (Disclaimers), 12 (Limitation of Liability), 13 (Indemnification), 14 (Dispute Resolution), and 17 (General Provisions) shall survive termination.
We may delete your data in accordance with our Privacy Policy and these Terms.
Any outstanding payment obligations shall remain due.

16. Apple-Specific Terms

If you access the Services through the Apple App Store, the following additional terms apply:

16.1 Acknowledgment

These Terms are between you and Kaltro only, not with Apple Inc. ("Apple"). Kaltro, not Apple, is solely responsible for the App and its content.

16.2 Scope of License

The license granted to you for the App is limited to a non-transferable license to use the App on any Apple-branded products that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.

16.3 Maintenance and Support

Kaltro is solely responsible for providing maintenance and support for the App. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.

16.4 Warranty

In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.

16.5 Product Claims

Kaltro, not Apple, is responsible for addressing any claims relating to the App or your possession and/or use of the App, including but not limited to: (a) product liability claims; (b) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection, privacy, or similar legislation.

16.6 Intellectual Property Claims

In the event of any third-party claim that the App or your possession and use of the App infringes a third party's intellectual property rights, Kaltro, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.

16.7 Third-Party Beneficiary

Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.

16.8 U.S. Government End Users

The App and related documentation are "Commercial Items" as defined at 48 C.F.R. §2.101, consisting of "Commercial Computer Software" and "Commercial Computer Software Documentation." If acquired by or on behalf of any agency of the U.S. Government, such software and documentation are subject to the terms of these Terms.

16.9 Export Compliance

You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Kaltro regarding the Services and supersede all prior and contemporaneous agreements, proposals, or representations, written or oral, regarding the Services.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect. If the invalid provision cannot be so enforced, it shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

17.3 Waiver

The failure of Kaltro to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by Kaltro.

17.4 Assignment

You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may freely assign or transfer these Terms without restriction and without notice to you. Any attempted assignment in violation of this section shall be null and void.

17.5 Force Majeure

Kaltro shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from any cause beyond Kaltro's reasonable control, including but not limited to natural disasters, acts of war or terrorism, epidemics or pandemics, government actions, power failures, internet or telecommunications outages, third-party service provider failures, or labor disputes.

17.6 Notices

Notices to you may be made via email to the address associated with your account, via in-app notifications, or by posting on the Website. You are responsible for keeping your email address current. Notices to Kaltro should be sent to team@kaltro.com.

17.7 No Third-Party Beneficiaries

Except as expressly stated in Section 16 (Apple-Specific Terms), these Terms do not create any third-party beneficiary rights.

17.8 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17.9 Electronic Agreement

You consent to receiving these Terms and all related communications electronically. You agree that all agreements, notices, disclosures, and other communications provided to you electronically satisfy any legal requirement that such communications be in writing.

18. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

Kaltro Operated by Kareem Barhoumi Email: team@kaltro.com Website: kaltro.com

These Terms of Service were last reviewed and updated on March 27, 2026. They are designed to comply with Apple App Store requirements, the EU Digital Services Act, applicable consumer protection laws, and relevant privacy regulations worldwide.